Right of Withdrawal

This right of withdrawal applies to customers located in the European Union only, in accordance with EU Directive 2011/83/EU and EU Directive 2023/2673.

You have the right to withdraw from this contract within 14 days without giving any reason.

The withdrawal period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the goods.

To exercise the right of withdrawal, you must inform us of your decision to withdraw from this contract by an unequivocal statement (e.g. a letter sent by post or e-mail). You may use the model withdrawal form below, but it is not obligatory.

To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

Exceptions to the Right of Withdrawal

The right of withdrawal does not apply to:

• Goods made to your specifications or clearly personalised
• Sealed goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery
• Digital content not supplied on a tangible medium, if performance has begun with your prior express consent

Effects of Withdrawal

If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract.

We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.

You will have to bear the direct cost of returning the goods.

Model Withdrawal Form

To exercise your right of withdrawal, please complete and submit this form:

To: [Lushwd, Altheider strasse 24, Berlin 12489, info@lushwd.com]

I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods (*):

• Ordered on (*) / received on (*):
• Name of consumer(s):
• Address of consumer(s):
• Order number:
• Signature of consumer(s) (only if this form is notified on paper):
• Date:

(*) Delete as appropriate.

Please send your completed withdrawal form or a clear written statement to: [info@lushwd.com]

We will confirm receipt of your withdrawal request by email without delay.